Need to file a claim? We’re here to help point you in the right direction. As your travel advisors, we’ll guide you to Generali's claims center so you can get support quickly and clearly, directly from the experts.
Claims
Step 1: Locate Your Policy Number
Your policy number is essential to initiate your claim.
Find it in your confirmation email: Look for a 10-character code, primarily numbers with a letter in the middle.
Can't find it? Click here for assistance.
Step 2: File Your Claim Online
Access Generali's eClaims portal to start your claim:
Enter your policy number.
Follow the prompts to provide necessary details. Upload supporting documents directly to the portal.
Step 3: Submit Supporting Documentation
Provide all relevant documents to support your claim:
Proof of trip payments.
Booking confirmations.
Receipts for expenses incurred due to covered events.
Step 4: Receive Your Claim Payment
Once your claim is approved, you'll receive an email from 'Generali Global Assistance' with instructions to initiate your payment through the 'Bank of America - Recipient Select' digital payment hub.
Please note: If you do not set up your payment within 3 days, a check will be mailed to you by default.
Payment Options and Timeframes:
These are approximate and only after a full claim has been submitted and adjudicated for payment
Bank Transfer: 1-3 business days.
Debit Card: Within 30 minutes to 1 day.
Zelle®: Within 1 hour to 1 day.
PayPal: 1-5 hours, up to 1 day.
Check: 10-14 business days.
Claim Submission Timeline
Effective Date: Your plan becomes active the day after purchase at 12:01 a.m.
Submission Deadline: Claims must be submitted within one year of the covered loss.
Need Assistance?
Phone: 800-541-3522 (Monday-Friday, 6 a.m.-6pm.