Frequently Asked Questions
Travel Insurance Basics
What is travel insurance, and why do I need it?
Travel insurance provides coverage for unexpected events that can disrupt your trip, such as cancellations, medical emergencies, or lost baggage. It's your safety net, ensuring peace of mind while you explore the world.
When should I purchase travel insurance?
It's best to buy travel insurance as soon as you make your first trip payment. Early purchase maximizes your coverage period, protecting you against unforeseen circumstances that may arise before or during your journey.
Can I buy travel insurance if I haven't paid for my entire trip yet?
Absolutely! You can purchase travel insurance after making your initial trip payment. As you add more prepaid, non-refundable expenses to your trip, you can update your coverage accordingly.
Coverage Details
Does Generali cover pre-existing medical conditions?
Yes, Generali's Premium Plan offers coverage for pre-existing medical conditions, provided you purchase the plan within 24 hours of your final trip payment and meet other eligibility criteria.
What happens if my trip is delayed beyond the original return date?
If your return is delayed due to unavoidable circumstances beyond your control, your coverage may be extended. This extension lasts until you reach your original return destination or up to seven days after your scheduled return date, whichever comes first.
Is trip cancellation due to a family member's death covered?
Yes, trip cancellation coverage includes reimbursement if a traveling or non-traveling family member is hospitalized or passes away due to illness or injury, preventing you from taking your trip.
Claims and Documentation
How do I file a claim?
You can file a claim through Generali's eClaims Portal. Ensure you have your policy number and supporting documents ready to streamline the process.
Will I receive policy documents after purchase?
Yes, upon purchasing a plan with Generali, you'll receive a policy confirmation letter along with your Description of Coverage/Policy, sent to your provided email or mailing address.
General Information
Can I purchase travel insurance if I live outside the United States?
Currently, our travel insurance plans are available only to U.S. residents. If you reside outside the U.S., we recommend checking with local providers for suitable coverage options.
How many travelers can be covered under one plan?
Up to 10 travelers can be insured under a single plan, provided all are listed on the policy.
What destination should I select if I'm traveling to multiple locations?
Choose the destination where you'll spend the most time. If your time is equally divided, select the first destination you'll visit.
For any additional questions or personalized assistance, feel free to contact Generali's 24/7 Customer Service team at 800-874-2442 or email Generali Customer Service here.
